Shipping Info

At HeavenlyRoots, we take great care to ensure your favourite vacuum-fried snacks reach you fresh, fast, and safely packed.

📦 Order Processing Time

All orders are processed within 24–48 hours on working days (Monday–Saturday).
Orders placed on Sundays or public holidays will be processed the next business day.

🚚 Delivery Timeline (India)

We deliver across India through trusted courier partners.

• Metro Cities: 3–5 business days

• Tier 1 & Tier 2 Cities: 4–7 business days

• Remote & North-East Regions: 6–9 business days

You will receive an SMS/Email with tracking details once your order is shipped.

📬 Shipping Charges

• Free shipping on orders above ₹499

• A standard shipping fee applies for orders below the free-shipping threshold.

🧊 Freshness & Packaging

All snacks are sealed in premium 3-layer zipper pouches to retain freshness.
We use shock-proof, moisture-resistant packaging to ensure your products reach you safely.

🛑 Delivery Delays

In rare cases (festive rush, weather, courier delays), delivery timelines may extend.
If your order hasn’t reached you within the expected time, please contact us—we’re always here to help.